Refund policy

Refund & Return Policy

Last updated: 22 June 2026

We want you to love your mat. If something isn't right, we're here to help. We offer a 30-day return policy to all customers — wherever you are, including the United States and Canada, you have 30 days after receiving your item to request a return.

Eligibility

To be eligible for a return, your item must be unused and in the same condition that you received it, with any tags and in its original packaging. You'll also need your order confirmation or proof of purchase.

How to start a return

Email us at Store@bein.fit with your order number and the reason for your return. Once your return is approved, we'll email you the return address along with simple instructions on how and where to send your package. Items sent back to us without first requesting a return cannot be accepted.

Damaged, defective, or wrong items

Please inspect your order as soon as it arrives and contact us immediately at Store@bein.fit if your item is defective, damaged, or you received the wrong product. We'll make it right at no cost to you, including covering any return shipping.

Non-returnable items

Gift cards and items marked as final sale cannot be returned. If you're unsure whether your item qualifies, just ask before sending it back.

Exchanges

The fastest way to get what you want is to return the item you have and, once the return is approved, place a new order for the item you'd like instead.

Your statutory rights and cancellation

United States & Canada: Our 30-day return policy above applies to every order, including those delivered in the US and Canada. You also keep any additional rights and remedies available to you under the consumer-protection laws of your state, province, or territory.

United Kingdom & EU: If your order is delivered within the UK or EU, you additionally have the right to cancel within 14 days of receiving your goods, for any reason and without justification, under the Consumer Contracts Regulations 2013 (UK) and equivalent EU rules. The item must be returned unused, in its original condition and packaging, with proof of purchase. This is in addition to your other statutory rights as a consumer.

Return shipping

Unless your item was defective, damaged, or incorrect, you are responsible for the cost of return shipping. We'll confirm the details when we approve your return.

Refunds

Once we receive and inspect your return, we'll email you to let you know whether your refund has been approved. If approved, your refund will be issued automatically to your original payment method within 10 business days. Please remember it can take additional time for your bank or card provider to process and post the refund. If more than 15 business days have passed since we approved your return and you still haven't received it, contact us at Store@bein.fit.